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Email templates for enquiries and quotes

8 ready-to-use emails for the whole sales case: from the first reply through the quote and a 3-step follow-up to a payment reminder. Two templates are right below; we email you the full pack (DOCX included).

  • Reply to an enquiry(sample below)
  • Enquiry acknowledgement(sample below)
  • Quote cover email
  • Quote follow-up — step 1 (2–3 business days)
  • Quote follow-up — step 2 (about a week)
  • Quote follow-up — step 3 (closing, about 2 weeks)
  • Reminder — overdue invoice
  • Price list email

Get the full pack free by email

  • 8 templates with tips on when to use each
  • Follow-up cadence table
  • Printable web page + DOCX

Two templates to read right now

Replace the square brackets with your own details.

Reply to an enquiry

When to use: Within a few hours of receiving the enquiry — when you know what to offer but need 2–3 more details.

Subject: Re: [enquiry subject] – [your company]

Hello [name],

thank you for your enquiry about [what / which event / which job]. We will be glad to prepare a quote.

To make it accurate, we just need:
1. [date / place / scope]
2. [number of items / people / days]
3. [budget or expected level of solution, if you know it]

Once you send these, we will get the quote to you by [time, e.g. tomorrow 12:00]. If a short call is quicker, just reply with a time that suits you and we will call.

Kind regards
[full name]
[role] | [phone]
[company] | [website]
  • • Ask for no more than 3 things — a longer list puts people off replying.
  • • Always give a specific time when the quote will arrive.

Enquiry acknowledgement

When to use: Right after the enquiry arrives, when you cannot prepare the quote the same day.

Subject: We have received your enquiry – [subject]

Hello [name],

we confirm that we have received your enquiry about [subject]. [Colleague's name] is looking after it and will get back to you by [day and time] at the latest.

If it is urgent or you have more details, just reply to this email or call [phone].

Thank you — we will be in touch soon.

[signature]
  • • A named person and a deadline build more trust than a generic “we'll be in touch”.
  • • Send the acknowledgement outside office hours too — automatically or from your phone.

Send me the other 6 templates (quote, follow-up, reminder, price list) →

Template questions

What is in the pack?

8 email templates covering a whole sales case — from replying to an enquiry to a payment reminder — with tips on when to use each, plus a recommended follow-up cadence. As a printable web page and as a DOCX document for Word or Google Docs.

What does it cost?

Nothing. Just an email address to send the pack to. Over the next 10 days you get 3 more short emails with tips; you can unsubscribe with one click in each of them.

Can I edit the templates and use them in my company?

Yes. The templates are for your own sales emails — adapt them, share them with colleagues and use them without restriction.

How do the templates relate to BOTrento?

BOTrento follows similar rules to track who is waiting for a reply and which quote to chase, and drafts the email. But the templates work perfectly well without it.

Want to know what slow replies cost you? Work it out in the calculator

Templates give you the words. BOTrento keeps the timing.

Every morning: who is waiting for a reply and which quote to chase, with a draft email ready. 14 days free, no card. Nothing is sent without your approval.

Try free for 14 daysOr get in touch