1. Introduction
1.1 The BOTrento service is provided by the operator of the BOTrento service (the “Operator”), contact email info@botrento.com.
1.2 These Terms and Conditions (the “Terms”) govern the relationship between the Operator and its customer (the “Client”) in providing the BOTrento service, in particular Chief of Staff and the add-on work of AI experts (the “Service”).
1.3 The Service is intended for businesses. If a consumer orders the Service, they also have the rights granted by law, in particular the right to withdraw from a distance contract within 14 days of its conclusion.
2. Conclusion of the contract
2.1 The Client expresses interest through the trial sign-up form or the enquiry form on the website, by email or through another agreed channel.
2.2 The Operator sends the Client an offer (plan, scope, price, start date). The contract is concluded when the Client confirms the offer, usually by email.
3. Plans and prices
3.1 The current price list is published on the Pricing page. Prices exclude VAT.
3.2 The free trial lasts 14 days, is free of charge and requires no payment card or API key of the Client's own. It starts once, when the Client's data is first loaded successfully (import or mailbox connection); the Client has 7 days from when the Service is made available to get ready. Trial account limits apply (number of users, sources, cases and a monthly AI usage cap).
3.3 A paid plan arises only from an explicit order by the Client (adding a payment card in the app or ordering by invoice). If the Client does not order a plan, AI processing and syncing stop when the trial ends, no payment arises and access to the Service is blocked until payment; during that time the subscription page with the data export remains available to the Client. The Operator keeps the data for30 days after the trial ends, after which it deletes the data. At the Client's request it is deleted sooner.
3.4 Plans are paid monthly in advance, either by payment card (recurring payment via a payment gateway) or based on an invoice issued by the Operator. Card payments can be cancelled at any time with effect from the end of the paid period. If a payment remains unpaid 3 days after it is due, the Operator may block access to the Service until payment; the data export remains available.
3.5 Add-on work by AI experts (one-off tasks and projects) is priced individually; the Operator states the price upfront.
4. Included AI and your own API keys
4.1 Language-model usage is included in the plan price up to the plan's monthly limit. At 80% of the limit the Operator alerts the Client; at 100% new AI work pauses until next month. A higher limit can be agreed individually. No automatic extra charges arise.
4.2 The Client may optionally add their own API key with a supported provider (currently Anthropic) in the Service admin. The provider bills usage through the Client's own key directly under its own terms; the Operator adds no markup.
4.3 The Operator stores keys encrypted, uses them solely to provide the Service to the Client and never displays them in full. The Client can remove a key at any time.
5. Provision of the Service
5.1 Outputs of the Service (priorities, email drafts, documents, texts) are drafts created with the help of artificial intelligence. Nothing is sent without the Client's approval; the Client decides whether to send or use the outputs.
5.2 The Client provides the cooperation needed for deployment, in particular access to email, calendar and other systems to the agreed extent, and accurate information.
5.3 The Operator may improve the Service continuously. Material changes to a plan's scope are announced to the Client in advance.
5.4 The Service is monitored 24/7; the Operator responds to incidents within 4 hours on business days.
5.5 A plan includes the capacity stated in the price list (number of mailboxes, users and handled sales cases per month). The Operator alerts the Client at 80% of capacity. Capacity can be increased only with the Client's consent; without it no extra charge arises and previously processed data remains available.
5.6 The Operator is responsible for acceptance and correction of defects of the delivered process and for meeting the process KPIs agreed in the offer. The Operator does not guarantee the Client's revenue, profit or number of deals.
6. Liability
6.1 Artificial intelligence may produce inaccurate or incomplete output. The Client is responsible for reviewing outputs before sending or using them. See How we use AI for details.
6.2 The Operator is not liable for outages or changes of third-party services, in particular language-model providers and providers chosen by the Client for use with its own API key.
6.3 Unless the law provides otherwise, the Operator's liability for damage is limited to the price paid by the Client for the Service in the last 3 months.
7. Term and termination
7.1 A plan is agreed for a monthly period and renews automatically for another month.
7.2 The Client may terminate a plan in writing by email to info@botrento.com; termination takes effect at the end of the period already paid for. The free trial ends after 14 days unless the Client orders a plan.
7.3 The Operator may terminate the contract if the Client materially breaches these Terms, in particular if payment is more than 14 days overdue.
7.4 On termination the Operator hands over, at the Client's request, an export of the Client's data and Service outputs in a machine-readable format and a description of the configured processes. Within 30 days of termination the Operator removes its access to the Client's systems and deletes copies of the Client's data unless the law requires them to be kept.
8. Personal data and confidentiality
8.1 Processing of personal data is described in the Privacy Policy. When processing Client data within the Service, the Operator acts as a processor; the terms are set out in a data processing agreement.
8.2 Both parties keep the other party's confidential information confidential.
9. Final provisions
9.1 Matters not covered by these Terms are governed by the laws of the Czech Republic.
9.2 The Operator may amend these Terms and will notify Clients by email at least 30 days before the change takes effect.
9.3 These Terms are effective from 10 October 2026.
Contact the Operator: info@botrento.com